Much had been said about Malaysia Airlines being in financial dire straits. However, I'm not writing this as an expert to suggest a wide range of solutions. If the extremely clever people who were paid so much can't find a solution, who am I then to try such an impossible task. Well, at least I'm not going to be a burden later on after failing to solve the problem, that the government has to set-up some not-so-useful thing such as Pemandu to accommodate my existence.
Ok, this was what happened to me.
I already bought a ticket on line to fly off somewhere, and wanted to confirm it with Malaysia Airlines. Called them up, and what I got was an answering machine which told me to push these and that buttons. After being much irritated, the machine then told me that I have been placed on a "queue" and that they will call me back in 40 minutes. So I waited. After an hour, I gave up. Half an hour later the people of Malaysia Airlines called me. The problem was that, I was in the toilet and I'm not in the habit of bringing my phone when I'm doing my toilet business. The Malaysia Airlines people never call me back. I called them back only to find the irritating answering machine again at the other end. So, tomorrow I'm going to the airport with fingers crossed. Hopefully my ticket is ok. If I can't get on that plane, I think I'm going to throw such a tantrum that all hell going to break lose.
I hope the management of the national carrier can do something about this. I think they need to at least get the basics right first. Take good care of your clients, ok? Improve the attitude. How to turn around the airline if you all can't even properly take care of your paying passengers first?